Shipping Policy

Last Updated: September 29, 2026

Thank you for shopping with PUNIKKO! We aim to process and deliver your orders as smoothly as possible. Please review our shipping policy below before placing your order.

1. Order Processing Time

Orders are generally processed and shipped within 5 business days after the order is placed.

Business days exclude weekends and public holidays. During peak seasons, promotional events, or periods of unusually high order volume, processing may take longer than usual.

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, where available.

2. International Shipping and Delivery Time

Orders are shipped internationally from Japan.

The estimated international shipping and delivery time is generally 10–20 business days after shipment.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, local delivery services, and other circumstances beyond our control.

3. Customs Clearance and Shipping Delays

International shipments may be subject to customs inspections, import procedures, duties, taxes, or other regulatory requirements in the destination country.

Customs inspections, weather conditions, public holidays, transportation disruptions, carrier delays, and other unforeseen circumstances may extend delivery times.

PUNIKKO is not able to control the duration of customs clearance or delays caused by shipping carriers or local authorities. We appreciate your patience and understanding if your package arrives later than the estimated delivery window.

4. Shipping Fees, Duties, and Taxes

Shipping fees, if applicable, will be displayed at checkout before you complete your purchase.

International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and may be the responsibility of the recipient.

Please check your local customs regulations for further information before placing an order.

5. Tracking Your Order

If tracking information is available for your shipment, it will be provided by email after your order has been dispatched.

Please allow some time for tracking information to update after shipment. International tracking updates may be delayed while a package is in transit, undergoing customs clearance, or being transferred to a local delivery carrier.

6. Incorrect Shipping Information

Please ensure that your shipping address and contact information are accurate and complete when placing your order.

We cannot guarantee changes to shipping information after an order has been processed or dispatched. Additional shipping costs or delivery issues resulting from incorrect or incomplete address information may be the customer's responsibility, subject to applicable law.

7. Delayed, Lost, or Damaged Shipments

If your shipment appears significantly delayed beyond the estimated delivery window, please contact us with your order number so we can help check the shipment status.

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible. We will review the situation and assist with the next steps in accordance with our applicable policies and legal obligations.

8. Contact Us

If you have any questions about shipping or your order, please contact us:

Brand: PUNIKKO
Email: shopify_hobby@lifestyle-co.fun

We appreciate your support and thank you for shopping with PUNIKKO!